Our comprehensive Customer Service training will empower you/ your team to:

• Enhance Communication: Master the art of clear dialogue and attentive listening.

• Shift Your Mindset: Foster a proactive, empathetic approach to service.

• Resolve Issues Confidently: Address and solve customer complaints effectively.

• Build Positive Customer Relationships: Establish strong connections and trust.

• Expertly Handle Various Personalities: Adapt communication to meet diverse customer needs.

• Improve Efficiency: Streamline processes and manage time better.

• Deepen Product Knowledge: Provide accurate support through thorough understanding.

• Foster Loyalty: Turn customers into enthusiastic brand advocates.

• Drive Satisfaction and Growth: Enhance loyalty and support business success.

  ... and more!

Ultimately, you will be equipped to drive increased customer satisfaction, loyalty, and business growth.

Please note - This training has been created to suit different learning styles, and provides flexibility to accommodate varying time commitments.

This training is designed for frontline team members who play a crucial role in shaping a business's first impression. Whether you are engaging with customers over the phone or greeting them in person, this course will equip you with the skills to create a memorable customer experience that encourages loyalty and advocacy for your business.

This course is ideal for:

• New Customer Service Representatives

  If you're new to customer service, this course provides essential tools and strategies to lay a strong foundation of knowledge. You'll learn how to understand and cater to diverse personalities and explore concepts that you can build upon throughout your career.

• Students/Job Seekers

  For those entering the industry and seeking a competitive edge, this course will introduce you to key concepts and equip you with a broad skill set that helps you stand out in the job market.

• Experienced Customer Service Representatives

  If you are a seasoned professional looking to refresh your current processes with new ideas and concepts, this course offers everything you need to stay ahead.

• Standardize Training for Your Team

  If you have a diverse Customer Service team with varying levels of experience and training backgrounds, use this course to standardize learning and align everyone towards a common goal.

• 15 Minutes Daily Over 5 weeks

  This course has been designed to be watched daily over a 6 week period. Each day has a specific focus and practical application (approx. 15/ 20 minutes per day). It can also be completed as a ‘week’ at a time - covering an overarching theme (this would take approx. 1/ 1.5 hr).

• Online Learning Platform

  This course has been created and presented through our comprehensive online learning platform. You will find everything you need in one place, workbook, videos and support!

• Comprehensive Workbook

  In addition to the video lessons, you'll receive a comprehensive workbook designed to complement the course. This resource provides practical tools and exercises that enable you to directly apply daily learnings to your specific company needs.

Week 1: Mastering the Basics

Kick off your journey with the fundamentals of client care and customer service. Set a strong foundation that equips you to shine in every customer interaction.

Week 2: Communication & Collaboration

This week zeroes in on clarity, communication, accountability, and effective teamwork. Learn how to work seamlessly both within your organization and with external clients.

Week 3: Building Meaningful Connections

Dive deeper into the art of creating meaningful relationships and arm yourself with tools to succeed in diverse environments.

Week 4: Navigating Difficult Conversations

Not every interaction will be smooth. Explore practical strategies to handle challenging situations gracefully and maintain customer satisfaction even during tough times.

Week 5: Standing Out & Going the Extra Mile

End your journey by learning how to make a significant impact on your customers. Focus on going above and beyond to become the standout service provider people remember and talk about.

$350.00 (incl GST) one off payment per person.

There are also two additional options;

• Buy This Course In Bulk

  If you wish to purchase more than one of this course at once, please click here for a Bulk Purchase request and we will reach out personally to assist you.

• Corporate Package

  The Corporate Package includes the online course and resources access for 5-10 attendees PLUS 3 x 1-hour webinars with your trainer Mike. This will allow you to have one on one personalised time to ensure that you are implementing the learnings into your business and to answer any specific questions you may have.

  Please click here to submit your request for the Corporate Package, and we will contact you personally to discuss your options.

Yes, you absolutely can! You have two options...

• Buy This Course In Bulk

  If you wish to purchase more than one of this course at once, please click here to submit your Bulk Purchase request and we will reach out personally to assist you.

• Corporate Package

  The Corporate Package includes the online course and resources access for 5-10 attendees PLUS 3 x 1-hour webinars with your trainer Mike. This will allow you to have one on one personalised time to ensure that you are implementing the learnings into your business and to answer any specific questions you may have.

  Please click here to submit your request for the Corporate Package, and we will contact you personally to discuss your options.