IF YOU ARE IN A CUSTOMER FACING ROLE, WE HAVE A COURSE FOR YOU!
MASTER
Every Client Interaction
SCALE
The Potential Of Your Business
DISCOVER
Our Client Centric Approach
IF YOU ARE IN A CUSTOMER FACING ROLE,
WE HAVE A COURSE FOR YOU!
MASTER
Every Client Interaction
SCALE
The Potential Of Your Business
DISCOVER
Our Client Centric Approach
What Is Client Centric?
Developed with over two decades of experience.
Specalised courses for each client facing department of your business.
Focus on mindset, building on and developing your skillset to take your role to the next level.
Create exceptional client experiences every time.
Build your brand and develop loyal repeat clients.
What Sets Our Training Apart?
High Impact
We understand your time is precious, our courses have a high impact because they are interactive, bite sized, easy to understand & implement.
Interactive Learning
We guarantee our courses will be engaging for all learning styles. Each online course comes with a corresponding workbook & supporting activities.
Outcome Focused
We have a reputation for being outcome focused & action-orientated. Information is only as good as the action you take as a result of having it.
What Is
Client Centric?
Developed with over two decades of experience.
Specalised courses for each client facing department of your business.
Focus on mindset, building on and developing your skillset to take your role to the next level.
Create exceptional client experiences every time.
Build your brand and develop loyal repeat clients.
What Sets Our Training Apart?
High Impact
We understand your time is precious, our courses have a high impact because they are interactive, bite sized, easy to understand & implement.
Interactive Learning
We guarantee our courses will be engaging for all learning styles. Each online course comes with a corresponding workbook & supporting activities.
Outcome Focused
We have a reputation for being outcome focused & action-orientated. Information is only as good as the action you take as a result of having it.
FIND YOUR COURSE
Click on your department to be taken to your course options...
FRONTLINE
Reception, Showroom etc
TELESALES
Outbound Calling
EXTERNAL SALES
Business Development Managers
SALES SUPPORT
Inhouse Sales Assistant
FOUNDATIONAL COURSES
CLIENT
CORE CLIENT SKILLS
ACCOUNT MANAGERS
Account & Key Account Managers
DELIVERY PEOPLE
Drivers, Handlers, Couriers
CUSTOMER SERVICE TEAM
Inbound Customer Service, Call Centers
INSTALLERS & SERVICE PEOPLE
Onsite Specialist Team
Our comprehensive, interactive courses are designed in bite-sized sections, offering actionable insights you can implement immediately.
FIND YOUR COURSE
Click on your department to be taken to your course options...
FOUNDATIONAL COURSES
CLIENT
CORE CLIENT SKILLS
FRONTLINE
Reception, Showroom etc
TELESALES
Outbound Calling
EXTERNAL SALES
Business Development Managers
SALES SUPPORT
Inhouse Sales Assistant
ACCOUNT MANAGERS
Account & Key Account Managers
DELIVERY PEOPLE
Drivers, Handlers, Couriers
CUSTOMER SERVICE TEAM
Inbound Customer Service, Call Centers
INSTALLERS & SERVICE PEOPLE
Onsite Specialist Team
Our comprehensive, interactive courses are designed in bite-sized sections, offering actionable insights you can implement immediately.
TESTIMONIALS
Don't Just Take Our Word For It...
Mike Clark is an inspiring and motivated business trainer who constantly stretches individuals and teams. His enthusiasm is infectious and our team loves the monthly training he provides! Mike has a wide scope of skills that can cover almost any area of business and personal training.
Customer Service Salesperson
Mikes training over Zoom was engaging and effective. Our team took the opportunity to sharpen our phone skills, and the convenience of having the training in our own boardroom meant we could implement changes straight away. I have absolutely no hesitation in recommending working with Mike.
Senior Product Support
Providing world-class customer service is a core part of our business & Mike's training has helped us drive a customer-centric culture throughout our business. His passionate delivery, relevant content, and outcomes-focused approach is excellent.
Customer Service & Operations Manager
Working with Mike Clark and being a part of his workshop-style presentations was a game-changer. His dynamic and charismatic communication style kept us engaged and left us with thought-provoking insights. Mike's dedication to seeing others succeed is evident in the time and energy he invests in creating impactful material that truly hits the mark.
Director
Mike's training isn't just another run-of-the-mill approach. He genuinely gets what we're about, taking the time to understand our unique challenges and then crafting solutions that really make sense for us. It's this level of personalised service that sets him apart.
Managing Director
Mike gives the team encouragement and motivation and helps them to be laser-focused. Mike comes back to the Directors quickly if something isn’t right, and allows us to get back to business!
Director
TESTIMONIALS
Don't Just Take Our Word For It...
Mike Clark is an inspiring and motivated business trainer who constantly stretches individuals and teams. His enthusiasm is infectious and our team loves the monthly training he provides! Mike has a wide scope of skills that can cover almost any area of business and personal training.
Customer Service Salesperson
Mikes training over Zoom was
engaging and effective.
Our team took the opportunity to sharpen our phone skills, and the convenience of having the training in our own boardroom meant we could implement changes straight away. I have absolutely no hesitation in recommending working with Mike.
Senior Product Support
Providing world-class customer service is a core part of our business & Mike's training has helped us drive a customer-centric culture throughout our business. His passionate delivery, relevant content, and outcomes-focused approach is excellent.
Customer Service & Operations Manager
Working with Mike Clark and being a part of his workshop-style presentations was a game-changer. His dynamic and charismatic communication style kept us engaged and left us with thought-provoking insights. Mike's dedication to seeing others succeed is evident in the time and energy he invests in creating impactful material that truly hits the mark.
Director
Mike's training isn't just another run-of-the-mill approach. He genuinely gets what we're about, taking the time to understand our unique challenges and then crafting solutions that really make sense for us. It's this level of personalised service that sets him apart.
Managing Director
Mike gives the team encouragement and motivation and helps them to be laser-focused. Mike comes back to the Directors quickly if something isn’t right, and allows us to get back to business!
Director
STILL NOT SURE?
Frequently Asked Questions
If you can't find the answer to your question below click the button below, or email us at [email protected] anytime!
What support will I have if I don't understand a concept or section?
We have dedicated staff who will be happy to help you with any questions at all that you may have. Please remember, there is no such thing as a stupid question - we are here to help! Click the button below to fill out a contact form, or email us anytime at [email protected].
How much time commitment will each course need?
Generally, we have created each courses in a structure that is easy to digest and practically apply. Typically, you can expect to invest 15-20 minutes daily over a span of 3-6 weeks, depending on the specific course.
Please be aware that this may vary slightly for each course; detailed information is available under 'Course Length & Structure' in the FAQ section for each course.
Can I buy a course in bulk for my team/ company?
Yes, you absolutely can! Please click the button below and submit your request through the associated form, or email us at [email protected]. For all bulk orders you will receive a corporate link to distribute within your organisation.
How do I know which course will suit me/ my employees best?
The video and information associated with each of the courses will give you an overview of what is in the course. If you need additional help, we would be happy to assist you.
You can click here to fill out a form and we will get back to you within one working day, otherwise, please email us at [email protected].
The course I want says 'coming soon' when will it be ready?
We are in the process of getting all of our courses uploaded, thank you for your patience.
If the course you require is not yet available to purchase through the website, please click here to register your interest, or you can email us at [email protected], and we can help you directly.
What is difference between Think Right & Scale Potential?
Think Right is our in-person training service for businesses ready to invest in custom, high impact sessions designed around your specific needs. Many companies choose to create programmes spaced over 6-12 months to cement their growth plans.
Scale Potential is our online learning platform, offering bite-sized practical courses that individuals or teams can complete in their own time. It's a great entry point for those who want access to real-world training without committing to in-person delivery.
You can learn more about Think Right Ltd here - https://www.thinkright.co.nz/
CONTACT US ANYTIME
WE ARE HERE TO HELP!
Contact Us
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ABOUT US
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STILL NOT SURE?
Frequently Asked Questions
If you can't find the answer to your question below click the button below, or email us at [email protected] anytime!
What support will I have if I don't understand a concept or section?
We have dedicated staff who will be happy to help you with any questions at all that you may have. Please remember, there is no such thing as a stupid question - we are here to help! Click the button below to fill out a contact form, or email us anytime at [email protected].
How much time commitment will each course need?
Generally, we have created each courses in a structure that is easy to digest and practically apply. Typically, you can expect to invest 15-20 minutes daily over a span of 3-6 weeks, depending on the specific course.
Please be aware that this may vary slightly for each course; detailed information is available under 'Course Length & Structure' in the FAQ section for each course.
Can I buy a course in bulk for my team/ company?
Yes, you absolutely can! Please click the button below and submit your request through the associated form, or email us at [email protected]. For all bulk orders you will receive a corporate link to distribute within your organisation.
How do I know which course will suit me/ my employees best?
The video and information associated with each of the courses will give you an overview of what is in the course. If you need additional help, we would be happy to assist you.
You can click here to fill out a form and we will get back to you within one working day, otherwise, please email us at [email protected].
The course I want says 'coming soon' when will it be ready?
We are in the process of getting all of our courses uploaded, thank you for your patience.
If the course you require is not yet available to purchase through the website, please click here to register your interest, or you can email us at [email protected], and we can help you directly.
What's the difference between Think Right Ltd & Scale Potential?
Think Right is our in-person training service for businesses ready to invest in custom, high impact sessions designed around your specific needs. Many companies choose to create programmes spaced over 6-12 months to cement their growth plans.
Scale Potential is our online learning platform, offering bite-sized practical courses that individuals or teams can complete in their own time. It's a great entry point for those who want access to real-world training without committing to in-person delivery.
You can learn more about Think Right Ltd here - https://www.thinkright.co.nz/